Supporting you all the way
When it comes to supporting your ICT set-up and communications infrastructure, Leverstock deliver unparalleled expertise and a refreshingly straight-forward approach.
Whether we are responsible for the support and maintenance of your ICT network or offering advice on introducing ICT into the curriculum on a wider scale, we take ownership to a higher level, giving you additional peace of mind.
Our Client Services team are highly qualified and trained engineers with a focus on education.
If you require assistance, your first port of call will be to log a request on this website – see Support. One of our support team will then be allocated to this incident and will take whatever action is necessary, keeping in regular communication with you until the problem is resolved. Behind them is a whole team of experts who are devoted to solving any issues.
In order to prevent downtime occurring in the first instance, our team are not only reactive but also proactive carrying out preventative maintenance and regularly monitoring your system to ensure its optimal performance.
A Leverstock support agreement will not only provide a reactive fault service but also proactively monitoring the health of your systems. A key element of this is secure remote access to your server, network and desktop hardware.
The support can cover anything from the main ICT hardware to printing and whiteboard solutions. We create a full asset list allowing us to specify the level of support for each element. In addition to this we also manage the manufacturer warranty providing a seamless support environment with a single point of contact for the school.
The proactive support comprises two main elements. Compulsory areas such as validation of backup data and monitoring of event logs which are carried out from our head office at agreed frequencies. Optional areas of support include administration functions, installation of software and managing users; this would be based on the level of involvement of the school.
Approximately 90% of the helpdesk calls received can be resolved via remote access; onsite support is provided for incidents wherever necessary.
“Leverstock have always been on hand to help with any ICT based needs our school has required. They provide a fast and highly effective service without any interruption to the school’s daily responsibilities. Leverstock are especially dependable and helpful providing good communication backed up by excellent eruditely knowledge.”
Paul Seabrook – ICT Co-Ordinator, Hammond JMI School