ICT Info

Leverstock day to day

When it comes to supporting your ICT setup and communications infrastructure, Leverstock deliver unparalleled expertise and a refreshingly straight-forward approach. Whether we're responsible for the support and maintenance of your ICT network or offering advice on introducing ICT into the curriculum on a wider scale, we take ownership to a higher level, giving you additional peace of mind.

Technical support

Our Client Services department includes a team of highly qualified and trained engineers, who focus on education.

If you require assistance your first port of call would be the Helpdesk which can be accessed by phone, e-mail or via this web site.

One of our support team will then be allocated to this incident and will take whatever action is necessary, keeping in regular communication with you until the problem is resolved. Behind them is a whole team of experts, who are devoted to solving any issues.

However, in order to prevent downtime occurring in the first place, they are not only reactive but also proactive carrying out preventative maintenance and regularly monitoring your system to ensure its optimal performance.

Curriculum support

After the system has been installed, our trainers will run a tailored training course. This concentrates on incorporating your applications into everyday teaching and any areas of weakness highlighted in the ICT skill audit carried out beforehand.

After the training course, should you require further assistance you can contact our training advisors via the help desk.

Ongoing training will involve presentations on how these packages can be incorporated across the curriculum. The trainers will also be readily available to provide advice regarding any new resources available for using ICT to teach different subjects.

Partnership

As a result of this partnership and having an extensive reliable state of the art ICT platform, our partner schools have:

• Achieved the Naacemark quality assurance for ICT in Education.
• Won the LEA's Innovations in ICT Awards 2004 for their ICT in the community product.
• Vastly improved their value added rating.
• Held open days, inviting local schools to experience their ICT facilities.
• Implemented a paperless school.
• Held an Independent Schools Association ICT training day.
• Implemented workplace reform programmes.
• Achieved Specialist Status.
• Won Headmaster of the Year Eastern region.

"For their support, dedication and professionalism, we are indebted to Leverstock for their hard work in helping us to advance our ICT facilities at the school. Their determination to over-deliver time and again is commendable - they are a pleasure to work with"
ICT Co-ordinator, Southbank International School, Notting Hill, London