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Call Center Employee

Remote Support Standard Charges

The following charges are applied to all chargeable work during normal working hours 08.30 - 17.00

Remote Support



Senior Engineer



Hourly Rate

Half-Day Rate

Daily Rate
















Support outside normal hours will be charged at 1.5 times the above rate.

Support charges during the weekend or bank holiday hours will be charged at 2 times the above rate.

Please note

Minimum remote charge is 30 minutes, thereafter in periods of 15 minutes.

If you have annual support and service with us, these fees do not apply, as all remote support is covered regardless. We aren't here only when problems arise, we work hard to ensure that problems don’t develop in the first place. Our pro-active Support teams solve issues before you're even aware of them.

Annual support includes but is not limited to:


  • Ongoing system maintenance and upgrades

  • Unlimited helpdesk support 

  • Dedicated service from highly skilled technicians and engineers

  • Modifications at your request

  • Unlimited training - for new members of staff, if you add features etc

  • Priority assistance 

  • Optional evaluation consultation - we monitor and analyse your use and provide adjustments as necessary

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